Welcome to Culture Coded.

Below, you’ll find the answers to our most frequently asked questions.

Question What is Culture Coded?
AnswerCulture Coded is the essence of where culture meets fashion. It’s a modern marketplace designed to provide cutting edge fashion, homegoods, and ideas to the masses.
Question What types of clothing/products do you sell?
AnswerWe offer a wide range of clothing for men, women, and children, including unisex hoodies and tees, dresses, tops, pants, skirts, outerwear, accessories, homegoods and more. Our collection features both casual and formal wear, catering to diverse styles and preferences.
Question How do I find the right size?
AnswerEach product page includes a detailed size guide with measurements. We recommend comparing these measurements with your own to find the best fit. If you’re in between sizes, refer to the product’s fit notes or contact our customer service for advice.
Question Can I modify or cancel my order?
AnswerOrders can be modified or cancelled within 24 hours of placement. Please contact our customer support immediately if you need to make changes. After 24 hours, we cannot guarantee modifications or cancellations as your order may already be in processing.
Question What payment methods do you accept?
AnswerWe accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express and Discover), and other localized payment options depending on your region. Pay in four platforms may be available as well.
Question How secure is my online transaction?
AnswerWe take security seriously and ensure that all transactions are encrypted and processed through secure gateways. Your personal and payment details are kept confidential and when stored, are stored in a PCI compliant manner, as required by credit card processors and is industry standard.
Question Do you ship internationally?
AnswerYes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
Question How can I track my order?
AnswerOnce your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s website.
Question What is your return policy?
AnswerWe accept returns within 30 days of receipt. Items must be in original condition with tags attached. Some items, such as underwear or swimwear, may not be returnable for hygiene reasons. Please see our return policy for detailed information.
Question How do I care for the clothing I purchase?
AnswerCare instructions are provided on the label of each garment. We recommend following these instructions closely to maintain the quality and longevity of your clothing. For pressed hoodies, tees and sweatshirts, we highly recommend washing in cold water and drying on your delicate cycle to extend the lifespan of these garments.
Question How can I contact customer service?
AnswerOur customer service team is available to assist you. You can reach us via email at orders at culturecoded.com, by phone at 1-646.598.7120, or through our website’s live chat feature during business hours.
Question Do you offer any discounts or loyalty programs?
AnswerYes, we frequently run promotions and offer discounts to our newsletter subscribers. Additionally, we have a loyalty program where you can earn points with each purchase, which can be redeemed for discounts on future orders.
Question Is gift wrapping available?
AnswerWe offer gift wrapping for a small additional charge. You can select this option at checkout and include a personalized message if desired.

For any other questions or concerns, please do not hesitate to contact us. We’re here to help make your shopping experience as enjoyable as possible!