Return and Refund Policy

AnswerYou have 30 days from the date of receipt to return any items from your order.

AnswerFor hygiene reasons, certain items such as underwear, swimwear, and earrings cannot be returned. Additionally, clearance or final-sale items are not eligible for return.

AnswerInitiate a Return: Contact our customer service team at orders at culturecoded.com or via phone at 1-646-598-7120, or through your account on our website to initiate a return. You will be provided with further instructions.

Prepare the Package: Pack the items securely, preferably in the original package. Include any paperwork, if applicable.

Label and Ship: Mark the return number on the outside of the package. Ship the package to our return address using a traceable and insured shipping method. Note that you will be responsible for the return shipping cost unless the return is due to a defective product or an error on our part.

AnswerOnce we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days (though it may take longer for your bank to post.)

AnswerIf you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the preferred item. This ensures that the item you want is in stock and reaches you quicker.

AnswerIf you receive a defective or incorrect item, please contact us immediately with your order number, the item’s name, and a description of the issue. We will arrange for a return and process a full refund or exchange.

AnswerIf the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.